Shipping & Delivery Policy

We currently deliver to Select localities in Hyderabad, Telangana. Serviceability is confirmed when you add your delivery address to your account. If your locality is not yet covered, please contact us — we expand our routes regularly.

We do not ship outside our delivery area, and we do not use third-party courier services for our fresh products.

• •Deliveries are made every morning, typically between 5:00 AM and 9:00 AM.
• •The exact time depends on your position on the delivery route, and may vary slightly day to day.
• •Daily, alternate-day and custom subscription schedules are delivered on their scheduled dates.
• •One-time orders are delivered on the date you select at checkout.

Delivery is free within our service area. The price shown for each product is the total amount payable — there is no separate shipping or handling fee. All prices are in Indian Rupees (₹) and inclusive of applicable taxes.

• •Because deliveries arrive early in the morning, our team will leave your order at your door or at the safe place you have specified, unless you ask us to hand it over in person.
• •Please provide accurate flat, block, gate and landmark details, and any access instructions such as a gate code, so our delivery person can reach you.
• •Refrigerate perishable items such as milk, curd and paneer promptly on receipt. Once a delivery has been successfully completed, we are not responsible for spoilage caused by delayed collection or storage.

If we are unable to complete a delivery — for example, because the address is inaccessible, the gate is locked, or the details provided are incorrect — our delivery person will attempt to contact you on your registered mobile number. Please keep your contact details current so we can reach you.

Where a delivery genuinely could not be made, you are not charged for it. Where a delivery failed because the address was incorrect or inaccessible and no safe drop-off was possible, the item may not be eligible for refund under our Refund Policy.

Deliveries may occasionally be delayed or missed due to circumstances beyond our reasonable control, including extreme weather, flooding, road closures, vehicle breakdown, public holidays, civil disruption or livestock health issues. We will notify you as early as we can. You are never charged for a delivery that is not made.

To skip, cancel or reschedule an upcoming delivery, see our Cancellation Policy. Changes must be made by 9:00 PM on the day before the scheduled delivery.

For anything related to a delivery, contact us at avanivanfarms@gmail.com or +91 88863 33063 during Monday to Saturday, 8:00 AM to 7:00 PM IST.