Cancellation Policy

We harvest, pack and load routes early each morning, so same-day changes cannot be accepted once the day has begun. The website enforces this automatically: today’s delivery can no longer be skipped, and only future deliveries are available to change.

• •Sign in and open the Deliveries section of your account.
• •Select the upcoming date you want to change.
• •Choose Skip. The delivery is marked skipped and your wallet is not debited for it.
• •You can reverse a skip yourself at any time before the cut-off for that date.

Skipping does not affect the rest of your subscription — the following scheduled delivery proceeds as normal. Because a skipped delivery is not charged, skipping extends how long your existing wallet balance will last.

A one-time order can be cancelled free of charge up to 9:00 PM on the day before the scheduled delivery. As your wallet is debited only on completion, a cancelled order is never charged and no refund is required. Once a delivery has been completed it cannot be cancelled; if there is a problem with what you received, our Refund Policy applies.

• •Pause — you can pause a subscription for a date range, for example while travelling. No deliveries are generated and nothing is charged for paused dates.
• •Cancel — you can cancel a subscription at any time. There is no lock-in period and no cancellation charge.
• •Your balance — any unused wallet balance remains yours. You may keep it for future orders, or request a refund to your original payment method under our Refund Policy.

To pause or cancel, use your account on the website, or contact us at avanivanfarms@gmail.com or +91 88863 33063 before the cut-off for the next scheduled delivery.

If your wallet balance is not sufficient to cover the next scheduled delivery, that subscription is paused automatically so that no delivery is made and nothing is charged. Top up your wallet and resume the subscription to restart deliveries. This is a protective measure, not a cancellation — your subscription settings are preserved.

Occasionally we may need to cancel a scheduled delivery — for example, because of a crop or milk shortage, extreme weather, a route disruption, or a public holiday. We will inform you as early as we can. You are never charged for a delivery we cancel, and if any amount was debited it is credited back to your wallet in full.

If you need a delivery moved to a different date rather than skipped entirely, contact us before the cut-off and we will reschedule it where the route and stock allow. A rescheduled delivery is charged only once, on the date it is actually delivered.

Email avanivanfarms@gmail.com or call +91 88863 33063 during Monday to Saturday, 8:00 AM to 7:00 PM IST. Please have your registered mobile number and the delivery date ready.