Privacy Policy

Avanivan, a Micro, Small & Medium Enterprise (MSME) registered under the Udyam scheme, Government of India, operating from Plot No. 72/2, Subash Nagar Colony, Kushaiguda, Hyderabad 500062, Medchal Malkajgiri District, Telangana, India, is the data controller responsible for the personal information described in this policy. You can reach us at avanivanfarms@gmail.com or +91 88863 33063.

We collect only what we need to deliver your order and run your account:

• •Account details — your name and mobile number, provided when you register. Your mobile number is your login identifier.
• •Delivery address — the address, locality and any landmark you supply, so our delivery team can reach you.
• •Order and subscription history — the products, quantities, delivery dates and delivery status associated with your account.
• •Wallet and transaction records — amounts you top up, amounts debited for completed deliveries, refunds and the resulting balance.
• •Technical information — basic usage data such as pages visited, used to keep the service reliable and secure.

• •To create and administer your account and authenticate your login
• •To schedule, route and complete your deliveries
• •To maintain your wallet balance and produce an accurate transaction history
• •To contact you about a delivery, a payment or a service issue
• •To respond to your questions, complaints and grievances
• •To meet legal, tax, food-safety and accounting obligations

We do not sell, rent or trade your personal information. We do not use your data for third-party advertising.

We share personal information only where it is necessary, and only with:

• •Our own delivery personnel — your name, address, phone number and the day’s delivery list, so they can complete the delivery
• •Our payment gateway and its acquiring bank — to process a payment or a refund you have initiated
• •Our hosting and infrastructure provider, which stores the data securely on our behalf
• •Government, regulatory or law-enforcement authorities, where we are legally required to do so

The website is served exclusively over an encrypted HTTPS connection. Passwords are stored as one-way cryptographic hashes and are never held in readable form. Access to customer records is restricted to authorised personnel who need it to perform their duties. While no method of transmission over the internet is completely secure, we maintain reasonable safeguards appropriate to the sensitivity of the information we hold.

We retain your account, order and wallet records for as long as your account is active, and thereafter for the period required to comply with applicable tax, accounting and legal obligations. Transaction records may need to be retained even after account closure for this reason.

• •Access — request a copy of the personal information we hold about you
• •Correction — update your name, phone number or delivery address at any time from your profile, or by contacting us
• •Deletion — request closure of your account and deletion of your data, subject to any balance settlement and to records we must retain by law
• •Withdraw consent — stop using the service and ask us to close your account

To exercise any of these rights, write to avanivanfarms@gmail.com from your registered contact details. We respond within 30 days.

We use browser local storage to keep you signed in between visits. We do not use third-party advertising or cross-site tracking cookies. Clearing your browser storage will sign you out.

Our service is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date. Continued use of the service after a change constitutes acceptance of the updated policy.

Questions about this policy? Write to avanivanfarms@gmail.com or call +91 88863 33063 during Monday to Saturday, 8:00 AM to 7:00 PM IST.